Score: 14/100

This business opportunity put a very bad taste in my mouth towards franchise ownership. Everything that I have ever heard that could be related as a negative regarding franchise ownership happened to us in this venture. Expensive vehicles that were not used. Required to hire a full staff from the beginning before any revenue was coming in. Required to spend tens of thousands of dollars on marketing through their platforms... Needless to say, we are no longer in this system. The support team did not fulfill their promises. Most of the original development staff, coaches, support, are all gone with new faces. The leadership changed leaders multiple times during our time in this system. it was a disaster. The business model was broken and they knew it - but they weren't willing to be honest. Too much gaslighting taking place at the expense of people's life savings. What I realize now is that this brand was learning on the fly and moving very fast at the expense of their franchisees who trusted the system and came in early. After reviewing the new FDD, this brand has made some significant changes that may in fact help new franchisees be successful. This was not our first business and it will not be our last. Be very careful in proceeding with this team.

By: Anonymous Franchisee